Refund Policy

Returns

ALL SALES FINAL!!!!!!!!!!!!!!!!!!!!!!!!!!

NO CANCELLATIONS ONCE ORDER IS PLACED!!!!!!!!!!

Customer Service Hours 
MON. - FRI. 10 am - 5 pm EST

If you have any concerns please email us at mermaidhairext@gmail.com before you purchase with any questions!!!

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mermaidhairext@gmail.com and send your item to:Mermaid Hair Ext 1739 Candler Rd Suite 400, Decatur Georgia 30032

Shipping

To return your product, you should mail your product to:Mermaid Hair Ext 1739 Candler Rd Suite 400, Decatur Georgia 30032

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.